No more paying for petrol, car parks and taking 20 minutes to pop down to the local shops... Now you can save time and money by shopping online!
Here is a video from our web geek lucy with everything you need to know about shipping.
A. Place an order of $120 or more in value (excluding GST). Free shipping only applies to orders under 2.5kg. If your order weighs more then this - we will pay the first 2.5kg shipping and you can pay the difference.
A. If your order weighs more then this we will pay the first 2.5kg shipping and you can pay the difference. We will contact you via e-mail a.s.a.p. With a quote for the additional shipping , for your approval. We will not charge you for your order until you have confirmed shipping costs so there is no refund to arrange should you cancel your order. We find most orders do not exceed this limit. We find most orders are under 2.5 kgs unless they involved heavy liquids or cans
Q. Why don't phone orders qualify for free shipping?
A. Because the website does all the work we do not have to pay a staff member to take your orders. We pass that saving on to you in our web store. When you make a phone call this involves staff time - so we can not offer the same free shipping discount .
GST is added to the price of taxable goods and services at a rate of 15%. All website Prices are inclusive of GST.
We understand your concerns of buying online and value your custom. That is why we forward you to a secure credit card facility on your registration to purchase. And promise we will never share your personal information. Learn more about the security measures we take to keep your information safe.
Yes - give us a call on 0800 000 980 and ask to speak to Denise or Sandra about payment details.
Because the website does all the work we do not have to pay a staff member to take your orders - we pass that saving on to you in our webstore. When you make a phone call this involves staff time - so we can not offer the same free shipping discount .
A. Where possible we try to dispatch orders the same day they arrive. During the week we process your orders as they come into our retail store.Your goods will usually be dispatched the same day if you place your order before 4pm on a week day. We will send you an email (or text if you prefer) to let you know when your order has been dispatched so you can keep an eye out in the mail. We never charge your credit card until we are sure we have the stock to fill your order, so there is no messy refund process. We only charge you when the goods are on their way.
Orders are dispatched from Oamaru Pharmacy Ltd. 171 Thames St, Oamaru, New Zealand and the courier stops by daily during the week at 4pm to pick up the orders.
A. All of our products are dispatched within 1-2 business days. Should a product be out of stock, we'll notify you of the delay immediately. If that happens (not likely), we will ask if you prefer to cancel your order. (may take longer for international customers). We read the stock figures from our store into our website each night so stock figures on the site are usually accurate (unless our web developer is having a bad day).
A. We never charge your credit card until we are sure we have the stock to fill your order, so there is no messy refund process. We only charge you when the goods are on their way.
A. We ship orders to people from around the world. We find most of our orders come from New Zealand, Australia, The U.S.A. and U.K. You can get products shipped internationally. We want to make it easy for you to shop online where ever you are.
A. We ship most products Internationally. Should a product be unavailable to ship overseas due to restrictions we will notify you as soon an possible. We do not charge your credit card until we have stock and the order is packaged and ready to go. So if we have to cancel an order there is no need to arrange a refund as your credit card will not have been charged.
A. Because we sell health products there are a few items that can not be shipped internationally. We have tried to include this in the product description to help make shopping easier.
Sometimes couriers service business areas several times a day, so getting your package delivered to work may mean faster delivery times. With the added benefit of more people being there to accept your order if you are not there. All items are packaged in a courier bag or box so no one at work needs to know what you have purchased.
The Courier will not leave your package unless specifically instructed to. If this is something you require please add this to the customer comment section of the shopping cart.
A. We stand behind every product we sell.
Talk to one of our friendly staff today using the free phone number below:
To Speak To A Pharmacist Ring 0800 000 980 Contact Us
For Shop Help or To Order Ring 0800 000 980 or Call 006434348741 If you are overseas and ask for one of our friendly customer service staff (Here is our Contact Us page)
Enjoy the Free Parking at Pharmacy-NZ.com You can come online, find the items you need and have it discreetly posted to your home or workplace. No wasting your precious free time running across town, finding a park, and tracking down the items you need (We have been told by some customers our shipping costs are cheaper then parking in their city.)
If you find your order has not arrived please get in touch with our customer service team:
Calling 0800 000 980 If your are based in New Zealand
Calling 006434348741 If you are overseas.
Or emailing firstname.lastname@example.org
Prices are Inclusive of GST (sales Tax).