Shipping and Returns
No more paying for petrol, car parks and taking 20 minutes to pop down to the local shops... Now you can save time and money by shopping online!
Here is a video from our web geek lucy with everything you need to know about shipping.
Q. How can I get Free Shipping? A. Place an order of $120 or more in value (excluding GST). Free shipping only applies to orders under 2.5kg. If your order weighs more then this - we will pay the first 2.5kg's shipping and you can pay the difference.
Q. How much does shipping and freight cost? We offer flat rate shipping on all regular sized orders under 2.5kgs*:
- New Zealand $7.50 by courier*
- Australia and other South Pacific countries by Air Freight $17.99 *
- Canada and North America and other North Pacific countries $23.99 by Air Freight *
- UK and Europe and Other International Destinations $29.99 by Air Freight *
Q. What if my order weighs more then 2.5kgs? A. If your order weighs more then this we will pay the first 2.5kg's shipping and you can pay the difference. We will contact you via e-mail a.s.a.p. With a quote for the additional shipping , for your approval. We will not charge you for your order until you have confirmed shipping costs so there is no refund to arrange should you cancel your order. We find most orders do not exceed this limit. We find most orders are under 2.5 kgs unless they involved heavy liquids or cans
Q. Why don't phone orders qualify for free shipping? A. Because the website does all the work we do not have to pay a staff member to take your orders. We pass that saving on to you in our web store. When you make a phone call this involves staff time - so we can not offer the same free shipping discount .
Q. When will you dispatch my order?A. Where possible we try to dispatch orders the same day they arrive. During the week we process your orders as they come into our retail store.Your goods will usually be dispatched the same day if you place your order before 4pm on a week day. We will send you an email (or text if you prefer) to let you know when your order has been dispatched so you can keep an eye out in the mail. We never charge your credit card until we are sure we have the stock to fill your order, so there is no messy refund process. We only charge you when the goods are on their way.
Q. Where are the orders dispatched from? Orders are dispatched from Oamaru Pharmacy Ltd. 171 Thames St, Oamaru, New Zealand and the courier stops by daily during the week at 4pm to pick up the orders.
Q. What happens if you are out of stock?A. All of our products are dispatched within 1-2 business days. Should a product be out of stock, we'll notify you of the delay immediately. If that happens (not likely), we will ask if you prefer to cancel your order. (may take longer for international customers). We read the stock figures from our store into our website each night so stock figures on the site are usually accurate (unless our web developer is having a bad day).
Q. When do you charge my credit card?A. We never charge your credit card until we are sure we have the stock to fill your order, so there is no messy refund process. We only charge you when the goods are on their way.
Q. What countries do you ship to?A. We ship orders to people from around the world. We find most of our orders come from New Zealand, Australia, The U.S.A. and U.K. You can get products shipped internationally. We want to make it easy for you to shop online where ever you are.
Q. Where do you ship to?A. We ship most products Internationally. Should a product be unavailable to ship overseas due to restrictions we will notify you as soon an possible. We do not charge your credit card until we have stock and the order is packaged and ready to go. So if we have to cancel an order there is no need to arrange a refund as your credit card will not have been charged.
Q. What products will you not ship overseas?A. Because we sell health products there are a few items that can not be shipped internationally. We have tried to include this in the product description to help make shopping easier.
Q. How long will my order take to arrive?A. Orders usually ship to the following countries in the following amounts of time:
- New Zealand in 1 - 3 Business Days
- Australia 5 - 10 Business Days
- U.S.A, United Kingdom,Canada and International Orders 10 -20 Business Days
Delivery to your work or home address
Sometimes couriers service business areas several times a day, so getting your package delivered to work may mean faster delivery times. With the added benefit of more people being there to accept your order if you are not there. All items are packaged in a courier bag or box so no one at work needs to know what you have purchased.
Courier Calling Cards
The Courier will not leave your package unless specifically instructed to. If this is something you require please add this to the customer comment section of the shopping cart.
Q. What is your returns policy?A. We stand behind every product we sell.
- If you are not absolutely pleased with the product you have purchased we will be happy to exchange it or offer you a refund at the purchase price.
- Simply return the item to us within 60 days of delivery via insured parcel post or UPS to Pharmacy NZ 171 Thames St, Oamaru, New Zealand.
- Returned products must be in like new condition, with original packaging and materials.
- Receipt must accompany any returns and a 20% restocking fee will be applied towards your refund.
So what are you waiting for?Enjoy the Free Parking at Pharmacy-NZ.com You can come online, find the items you need and have it discreetly posted to your home or workplace. No wasting your precious free time running across town, finding a park, and tracking down the items you need (We have been told by some customers our shipping costs are cheaper then parking in their city.)
Do you have questions about shipping or returns?If you find your order has not arrived please get in touch with Sandra and Denise from our customer service team:
Calling 0800 000 980 If your are based in New Zealand
Calling 006434348741 If you are overseas.
Or emailing firstname.lastname@example.org
Prices are Inclusive of GST (sales Tax).
Prices are Inclusive of GST (sales Tax).
Page updated 23/01/18 5:16:13 a.m.