We offer free International Shipping on orders over $120 excluding GST
What are the conditions for this free shipping?
- Free shipping does not apply to phone orders
- Free shipping only applies to orders under 2.5kg.
What if my order is over 2.5kgs?
- If your order weighs more then this we will pay the first 2.5kg's shipping and you can pay the difference.
- We will contact you via e-mail with a quote for the additional shipping , for your approval.
- Your credit card is not charged until we have the order packed and ready to go
- We will not charge you for your order until you have confirmed shipping costs so there is no refund to arrange should you cancel your order.
- We find most orders are under 2.5 kgs unless they involved heavy liquids or cans
We offer flat rate shipping of $7.50 in New Zealand by courier post on all items under 2.5kgs.
- Courier Post New Zealand $7.50 on all items under 2.5kgs.
- Air Freight Australia and South Pacific $17.99 on all items under 2.5kgs.
- Air Freight Canada and North America $23.99 on all items under 2.5kgs.
- Air Freight UK and Europe $24.99 on all items under 2.5kgs.
Why don't phone orders qualify for free shipping?
Because the website does all the work we do not have to pay a staff member to take your orders. We pass that saving on to you in our web store. When you make a phone call this involves staff time - so we can not offer the same free shipping discount .
More About Shipping
Got questions about shipping?
If you find your order has not arrived please get in touch with Sandra and Denise from our customer service team:
- Calling 0800 000 980 If your are based in New Zealand
- Calling 006434348741 If you are overseas.
- Or emailing firstname.lastname@example.org
Page updated 06/04/18 12:47:36 p.m.