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Returns Policy

returns policy infographicIf you take a product home, try it using the instructions on the pack and find it is not for you. We offer a 60 day return policy. Here are a few more details on how the process works...

What is your returns policy?

We stand behind every product we sell. If you are not absolutely pleased with the product you have purchased we will be happy to exchange it or offer you a refund at the purchase price.

How do I return an item?

Simply return the item to us within 60 days of delivery date via insured parcel post or UPS to Pharmacy NZ 171 Thames St, Oamaru, New Zealand.

Are there any Return Conditions?

  • Returned products must be in like new condition, with original packaging and materials.
  • A receipt must accompany any returns
  • A 20% restocking fee will be applied towards your refund.

For returns get in touch with Sandra and Denise from our customer service team by:

  • Calling 0800 000 980 If your are based in New Zealand
  • Calling 006434348741 If you are overseas.
  • Or emailing
Prices are Inclusive of GST (sales Tax).

Page updated 04/05/17 6:30:28 a.m.
Page updated 04/05/17 6:30:28 a.m.
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Need Customer Service? Call Denise on 0800 000 980 or email anytime!

Just a friendly reminder: Any information presented on this site is of a general nature. It is not intended to be a substitute for professional health care specific to your circumstances.It is not intended to diagnose, treat, cure or prevent any disease. Always consult your doctor or a qualified health care professional if you have questions regarding a condition. Use as directed. If symptoms persist contact your health care professional. Customer reviews reflected on the site reflect the individual experiences and may not be typical. Individual results may vary.
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